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Production Support

Long Term Solution

Designing, building, and testing complex applications are all important steps and required to deliver state of the art functionality, but without post-delivery support, how long will the application remain viable? Years if you are lucky and your business process never changes, or maybe only months!  This is why we offer Production Support for all solutions we create, and many of the systems we did not create. We consider it the most important part of any long term solution.

Helpdesk Services

  • Logging Questions
  • Logging Software or Process issues
  • Logging CR or Enhancements
  • Researching issues
  • Action item metrics and management

Customer Support

  • Problem Resolution
  • Reviewing CR and creating business requirements
  • Answering system questions
  • Process Management
  • Process Improvement
  • Documentation (Work Step Instructions, Training, Install, etc.)
  • Testing (manual, script-based, comparisons, exploratory)
  • Training Anywhere (Local, National, International)
  • Program Management
  • Server Support
  • Deployments

Data

  • Data Entry
  • Data Migration
  • Data Auditing
  • Reporting on audits (process improvement)

Countries Where We Do Business

Tsunami Tsolutions - Countries